Information We Collect
When you register or use the ds5 platform, we collect certain categories of information to ensure our services run smoothly and securely. The information collected includes:
Your full name, email address, phone number, date of birth, and account details provided during registration.
Device type, operating system, browser used, IP address, and other technical data for platform maintenance purposes.
Transaction details in Malaysian Ringgit (MYR), local payment methods used such as DuitNow or bank transfers, and records of deposits and withdrawals.
In-platform activity including games played, pages visited, time spent, and interactions with ds5 platform features.
How Is This Information Used?
Ds5 uses the information we collect solely for legitimate and transparent purposes, including:
- Verifying identity and managing user accounts securely.
- Processing financial transactions in MYR quickly and accurately.
- Providing responsive and effective customer support.
- Sending promotional information, platform updates, and exclusive offers to registered users — with your consent.
- Detecting suspicious activity to protect accounts and the platform against fraud.
- Improving the user experience based on aggregated, anonymised usage data analysis.
Cookie & Tracking Policy
Ds5 uses cookies and similar tracking technologies to enhance your browsing experience. Our cookies help save your preferences, maintain your login session, and understand how users interact with the platform.
We use two types of cookies: session cookies, which are automatically deleted once you log out, and persistent cookies, which are stored for a longer period to make return visits easier. You can manage your cookie settings through your browser at any time, though this may affect certain features on the ds5 platform.
Your Data Storage & Security
All ds5 users' personal information is stored on secure servers protected with banking-grade SSL encryption. Access to this data is restricted to staff who require it to carry out their duties only.
We retain your data for as long as necessary to fulfil the purposes for which it was collected, or as required under Malaysian law. When data is no longer needed, it will be securely deleted in accordance with industry-standard procedures.
Information Sharing with Third Parties
Ds5 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, under certain circumstances, we may share information with trusted third parties, including:
- Payment service providers that help process MYR transactions securely.
- Technical service providers that assist with platform maintenance and operations.
- Competent authorities where we are required to do so under Malaysian law.
All third parties working with ds5 are bound by strict confidentiality agreements and must comply with our privacy policy.
User Rights — Access, Correction & Deletion
As a ds5 user, you have certain rights regarding your personal information:
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request that we update it promptly.
Under certain circumstances, you may request that we delete your personal information, subject to legal requirements.
To exercise any of these rights, contact the ds5 support team by email at [email protected]. We will process your request within a reasonable timeframe.
Policy Updates & How to Contact Us
Ds5 reserves the right to update this Privacy Policy from time to time in line with changes in law or platform developments. Users will be notified of any significant changes via our website. The effective date of the latest version is as stated at the top of this page.
If you have any questions, concerns, or requests regarding your privacy, do not hesitate to reach out to our team. You may also refer to our FAQ for answers to common questions about your account and data security.
Contact the ds5 Privacy Team
- Email: [email protected]
- Response Time: Within 1–3 business days
- Language: Bahasa Melayu and English
Privacy Guaranteed — Register with ds5 Today
The ds5 platform puts the security and privacy of every Malaysian user first. Register for free and start enjoying a safe sports and casino entertainment experience.